How better Wi-Fi helped fuel Chili’s comeback

Chris Caldwell became CIO of Brinker International in 2024, just as Brinker-owned Chili’s was beginning to mount its remarkable comeback.

While the brand would go on to dizzying heights, Caldwell’s focus during his first few months on the job was decidedly grounded. After talking with managers and staff in Chili’s restaurants, he realized the chain was going to need some fundamental IT upgrades, like better Wi-Fi, if it wanted to sustain its momentum.

In an interview at the FSTEC conference in September, Caldwell talked about the role those upgrades have played in Chili’s recent success. When basics like ordering tablets and payment devices are working correctly, he said, customers have a better, faster experience, which keeps the dining room humming and customers coming back.

Caldwell also talked about how Brinker will look to build upon this tech foundation, including investments in AI to make managers’ jobs easier. And he discussed how Brinker navigates a crowded tech market.