Why These Former IT and Finance Industry Veterans Chose to Franchise with Hounds Town USA

After more than 30 years in corporate America, Brian and Kathy Martin decided to invest in a business that would unite their love for animals and their backgrounds in business. The Martins chose to partner with growing brand Hounds Town USA, the 30-plus-unit doggy daycare franchise, to bring a new, quality dog daycare and boarding option to their community of Westerville, Ohio.

“We wanted our own business but didn’t want to create something from scratch. It’s exciting to be one of the starting franchisees with Hounds Town USA,” said Kathy, who started helping fellow dog owners with dog walking and pet sitting after retiring from the IT industry five years ago.

Over the years, the couple has had a multitude of their own pets and currently have three dogs, Lucy, Jada and Ollie.

“As Brian was researching and vetting franchising opportunities, I noticed that Hounds Town USA popped up in my social media feed,” Kathy recalled. “When we reviewed the list of opportunities he had uncovered, we both felt like Hounds Town USA fit our personalities and passions quite well.”

Brian, who was in finance for most of his career, noted that the pair chose to franchise with Hounds Town USA after seeing the success of the newer units. “Their operation was organized and process-focused. Additionally, their interactions with customers were so positive,” he said. “The franchise is in the growth stage, the environment is family-like and the support systems and support teams are strong.”

Hounds Town USA has been benefiting from overall growth in the global pet care industry as more people invest in the well-being of their pets. The industry is currently valued at $261 billion, and is estimated to reach $350 billion by 2027, according to Common Thread Collective.

“I’ve always helped others run their own businesses and always had the aspiration of having our own,” said Brian. After getting their first location up and running, the couple wants to create a strong team and staff in Columbus focused on the customers and the community. Eventually, Brian and Kathy plan to open a total of three stores in the Columbus market.

“Brian and Kathy are great additions to the Hounds Town USA family, and we’re delighted to have them on board,” said CEO Jackie Bondanza. “We’re excited about this opportunity to expand our brand into the Midwest, and we look forward to doing great work for pet owners in that area.”

For other people looking to franchise in the pet care industry, Kathy recommends ensuring they have a clear understanding of both the operational and financial models. “Visit active locations, and truly make sure that you can see yourself spending quality time in the environment,” she said. “Make sure you trust and believe in the core mission and values served by the franchise.”

Since 2000, Hounds Town USA has offered a safe and welcoming environment for dogs to be dogs. With interactive doggie daycare, pet boarding, dog grooming, a pet taxi and retail services, Hounds Town USA’s unique town for dogs is home to the happiest dogs -- and franchise owners -- on Earth. Founded by former NYPD canine handler and commanding officer of the Nassau County Police Department Michael S. Gould, Hounds Town USA has grown to more than 30 locations with plans to open 20 more units before 2023. For more information please visit