Pool Scouts Ups the Ante for Customer Experience in the Pool Service Industry

Millions of homeowners across the country have made the decision to add a pool to their house. However, keeping up with the necessary maintenance to ensure that those pools are clean and functioning properly is hard work. That’s why consumers are increasingly turning to the professionals for help.

There’s no shortage of companies competing to be the go-to when it comes to cleaning, maintaining and repairing pools. But there’s one brand that’s top-quality services and consistently positive reviews make it the one to beat: Pool Scouts. The ultimate resource for residential pool owners is redefining what it means to provide comprehensive pool service with its high standards and unique business approach.

“The pool service industry is completely fragmented. There are over 53,000 companies in the continental U.S. alone that offer only one sliver of the necessary services to expertly maintain a pool, and none of those companies provide consistent branding or a heightened level of professionalism. That’s giving us a unique opportunity to really carve out a niche for ourselves,” said Gwen Marsh, marketing manager for Pool Scouts. “Pool Scouts is truly in a league of its own. We’ve made it our mission to up the ante when it comes to communication and customer experience.”

Pool Scouts offers its customers four distinct first-rate services. The first is ongoing service and maintenance, which involves an expertly trained Scout visiting a home either weekly, bi-weekly or monthly to clean and make minor repairs. These visits also include checking filter pressure, performing water testing and adding any required chemicals to balance the pool water.

The second service that Pool Scouts offers is season opening. The brand’s employees can efficiently and effectively get a pool back up and running after the winter months. Pool Scouts also provides a pool closing service that bundles up residential pools when summer comes to a close. Lastly, the brand provides single services for customers who need the occasional pool testing, cleaning or minor repair.

“We’re a one stop shop for your pool service needs. Pool Scouts does it all—there isn’t a pool that’s too dirty for us to clean,” said Marsh. “The whole idea behind the brand is to provide our customers with top quality pool cleaning and maintenance services. We’ve taken the time to perfect our model, and I can confidently say that we go above and beyond for our customers on a daily basis.”

Customer service is one of Pool Scouts’ top priorities. The brand aims to create a differentiated consumer experience through its digital water testing service that sends pool data directly to a tablet, which is then turned into a formal report that’s delivered to the customer. The brand also provides before and after photos so that consumers can visibly track their cleaning results.

In addition to those technical advantages, Pool Scouts fully opens the lines of communication between its customers and employees. The brand utilizes technology that enables its crews to text or email customers to confirm appointments 24 hours in advance and inform them of their specific estimated time of arrival once they’re on their way. Pool Scouts will also roll up trash cans, pick up pool toys, fold up towels and complete any other small tasks to make a customers’ pool area look pristine.

“There’s no doubt that Pool Scouts brings something special to the table. The reviews we’ve received from our customers so far have been overwhelmingly positive, and we’re just getting started. We’re looking forward to bringing our services to more communities across the country in the months and years to come,” said Marsh.