Take 5 Oil Change Wins Three Brandon Hall Group Excellence Awards

“The Excellence Awards serve the critical function of reinforcing the essential business benefit of creating great experiences for candidates and employees,” said Mike Cook, CEO, Brandon Hall Group. “All award winners must demonstrate that their HCM programs drive bottom-line business results. That’s what sets our awards program apart from all others.”

Excellence in Technology Silver Award: Best Advance in Performance Support Technology for Crisis Management for “GooseChase”

During the initial stages of the COVID-19 crisis in March, business revenue plummeted with the onset of lockdowns. Take 5 Oil Change employees experienced great anxiety. The leadership team sought to reinvigorate the culture, a sense of normalcy, recognition, better change management, and ensuring new policies were executed consistently with longevity.

Take 5 turned to a winning strategy - using competition to drive results. The GooseChase Scavenger Hunt app technology was the perfect tool to engage the workforce and exceed business targets. This app influenced the following during the early stages of the COVID-19 crisis:

• Positivity - Good vibes for each other internally and in the community. Custom scavenger hunt missions helped team members feel purposeful as they offered an essential automotive service to the community.

• Recognition - Certain missions recognized birthdays, anniversaries, and praised the efforts of coworkers.

• Sense of family - Some of the missions were fun for the sake of fun. These missions kept the team connected.

• Current initiatives - Missions tapped into time-sensitive health and safety topics, marketing promotions, and Take 5 policy and procedure changes.

This friendly competition focused on a commitment to the Take 5 family - “we are in this together”. In difficult times, it is important for the team to find ways to support one another and keep motivating, inspiring, and finding ways to bond as a family.

Excellence in Talent Management Bronze Award: Best Advance in Employee Recognition Program for “Take 5 High 5”

The Take 5 leadership team believes that a recognition culture is all about having fun, showing appreciation, rewarding the right behaviors, and being genuine. The Take 5 High 5 program includes a series of certificates that reward the following categories to drive business results:

1. Operations Excellence

2. Product Knowledge

3. Customer Service

4. Marketing Execution

5. Fleet Growth

Employees earn $20 when they receive a Take 5 High 5. District Managers and Regional Training Managers are responsible for awarding employees at all levels, from an exceptional new Technician, to the Shop Manager, or even a VP. Any employee can earn a Take 5 High 5 at any moment in time. After giving or receiving a Take 5 High 5, it is encouraged to share a picture to celebrate the accomplishment on the company’s internal social platform.

Excellence in Learning Bronze Award: Best Unique or Innovative Learning and Development Program for “Rally Point Learning Management System”

“Our Learning Management System approach is to cultivate a one-stop shop for information,” says Jazmin Brown, VP of Operational Excellence, Take 5 Oil Change. “This is not your typical compliance tool LMS strategy. Instead, we provide role clarity to our team members, a public forum for Q&A, and the resources to be successful. The Take 5 Learning and Development team’s purpose is to support our team members, ensure they exceed business goals through performance competency, and foster an environment that produces an exceptional customer experience.”