Domino's® and Microsoft Cook Up AI-Driven Innovation Alliance

With Microsoft as its primary cloud provider, Domino's has already been experimenting with data and AI capabilities to make store operations smarter, simpler and more robust. Work on modernizing Domino's store systems has evolved into the early stages of developing a generative AI assistant powered by Azure OpenAI Service intended to help store managers save time on daily tasks such as inventory management, ingredient ordering and staff scheduling. With plans to streamline pizza preparation and quality control with more predictive tools, this generative AI assistant will be designed with the goal of freeing store managers to dedicate more time to team member experience and customer service.

Leveraging Azure OpenAI for the customer experience is also an important element of the collaboration.

"We are thrilled to co-innovate with Microsoft using Azure AI technology to advance the future of pizza ordering and store technology powered by secure, connected data and simplified processes," said Kelly Garcia, Domino's executive vice president – chief technology officer. "Our collaboration over the next five years will help us serve millions of customers with consistent and engaging ordering experiences, while supporting our corporate stores, franchisees, and their respective team members with tools to make store operations more efficient and reliable."

The appetite for innovation will never stop for the world's largest pizza company, and there are big plans to continue meeting the changing demands of consumers with Microsoft's pioneering AI capabilities, backed by Azure. As part of this strategic alliance, Domino's and Microsoft will establish an Innovation Lab, pairing both companies' leaders with world class engineers to accelerate the time to market for smart store and ordering innovations that keep Domino's on the cutting edge of technology. Both companies are also committed to responsible AI practices that protect customer data and privacy.

Domino's expects to begin piloting generative AI-powered solutions to stores and customers within the next six months.