TL;DR
Christian Brothers Automotive franchisee Jared Seaman brings the brand's service to Indiana, focusing on building trust with customers. Seaman owns a Christian Brothers Automotive in Fishers, Indiana and has been with the brand since 2013.
It’s the little things that Jared Seaman appreciates most about being a Christian Brothers Automotive franchisee. Sometimes it’s the stories he’ll share with customers while they wait for their car to be repaired in his shop. Other times it’s participating in community events, like providing free oil changes for single moms in need. Then, there are the people who will simply put their keys down on his front desk, explain that there’s a strange noise coming from the engine and, with a smile, trust his team to take care of the job—no questions asked.
“There’s a certain trust between Christian Brothers Automotive and our customers that you just can’t find anywhere else in the industry,” Seaman said. “We do everything we can to earn loyalty from our customers. A lot of other companies out there will do whatever it takes to get as much out of the customer as they can. We’re the complete opposite. We don’t hard sell. We’re honest. And we genuinely care about each person that walks through our doors. Being a part of a company that instills those kind of values—and seeing how it can make a person’s day—makes me proud to come into work.”
Seaman, who owns a Christian Brothers Automotive in Fishers, Indiana alongside his wife, Mandy, has been with the brand since 2013. A born-and-bred Midwesterner, Seaman moved to Dallas, Texas to work for Sealy Mattress as a territory manager. It was there that he visited a Christian Brothers Automotive to get some advice on car troubles.
The entire experience left a bigger impact on him than he could have ever anticipated. He loved that the company strongly stood for important values like honesty and integrity. Even more, he loved the sincere relationship the workers had with their vast customer base.
That was the first time Seaman visited a Christian Brothers Automotive—but it certainly wouldn’t be the last.
A few years later, as Seaman and his wife started raising a family, he realized it was time to return back home to his roots in Indiana. As he considered the best way to get his family settled in after a big move from Texas to the Midwest, he revisited his longtime dream of business ownership. He searched for the right opportunity, but never found anything he felt comfortable with—Seaman was looking for a company he could believe in and feel proud of. That’s when he remembered his experience at Christian Brothers Automotive back in Texas a few years ago.
“As soon as I realized Christian Brothers Automotive was franchising, I scheduled an appointment to go visit their home office in Texas. When I got to know the people, the business and their ethical standards that they hold their owners to, I immediately fell in love with the opportunity. I knew this was something I believed in, and I could see myself doing this for the next 20 to 30 years as I continue to raise my family,” Seaman said. “As soon as I found they were looking to grow nationally, and that they had open territory in Indiana, I knew what I had to do.”
Nearly two-and-a-half years later, Seaman has nearly doubled his operations, and his store has become an important mainstay within the Fishers community. The same values that drew him to Christian Brothers Automotive have resonated with local residents, too, and he believes that has been a major contributor in setting his company apart in a crowded industry. Now, as Seaman continues to look toward the future, his top priority is to continue making the biggest impact possible in his community.
“Christian Brothers Automotive is such a great company to be a part of. They’ve helped to give my family the life we’ve always dreamed of, and they’ve given our community the kind of service they deserve. One day, I want to give my three sons the same opportunity that I had—and I hope to do that by keeping this business in the family. That way, they can see for themselves just how incredible it is to have a company like Christian Brothers Automotive in your life,” Seaman said.
In this story
This story was originally published in 1851 Franchise on June 13, 2016. Burnaze summarizes and links to the original reporting.
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