Nation's Restaurant News: Famous Toastery CEO Discusses Customers Wanting to Choose Their Own Experience in a Post-Pandemic World

In a recent article with Nation’s Restaurant News, it was discussed how Famous Toastery, a North Carolina-based breakfast and brunch restaurant, responded to the need and expectation changes of customers post-pandemic.

While giving customers their choice of service from options like drive-thru, third-party delivery, contactless pickup or classic dine-in is important, restaurant owners also have to make that choice, and some, like Famous Toastery, are choosing to purposefully lean away from convenience technology saturation such as table-side ordering devices. The brand was happy to return to the traditional casual dining experience as the effects of the pandemic faded.

“People will spend hours and hours talking about AI and automation at a restaurant and how we know who’s going to walk in the door,” said Robert Maynard, Famous Toastery Co-founder and CEO. “But what they don’t talk about is how people need people: they like to sit across from each other and have a conversation.”