CCCT: Bob Moore of United Water Restoration Group Shares Learnings from the Pandemic and the Most Rewarding Parts of the Restoration Business

In a recent in-depth discussion on Commercial Construction Coffee Talk (CCCT), Bob Moore, United Water Restoration Group's (UWRG) Vice President of Development & Operations, shared his experience and insights within the restoration franchise industry. Moore sat down with host David Corson, diving deep into his professional journey and the critical role of restoration businesses in the face of disasters.

Throughout the conversation, Moore delved into his history with UWRG, his extensive career in franchising, and the invaluable lessons he's amassed over the years. Among the key topics discussed was the handling of plumbing projects during the COVID-19 pandemic, emphasizing the resilience and adaptability required in the face of such an unprecedented crisis.

Moore and Corson also highlighted the crucial role water plays as the "silent killer," a topic of particular relevance to restoration franchises. This conversation underscored the importance of adequate infrastructure, particularly for buildings located on coastlines where the need for higher construction is paramount to mitigate water-related damage.

One poignant aspect of the discussion was Moore's reflection on how restoration franchises like UWRG are often the first responders when natural disasters strike. He spoke about the incredible resilience and dedication of franchisees, stating, “[Our franchisees] all have a story to tell. We really see people at their worst sometimes because their largest investment has just been devastated in some way. And we get to see them through the process of putting it all back together…Many people are incredibly grateful for that, and that's a very rewarding part of what we do.”