TL;DR
IGT Solutions appoints Katie Stein as its new CEO, effective February 14, 2024. Stein succeeds Vipul Doshi, who expressed pride in the company's accomplishments during his tenure.
NEW DELHI, Feb. 14, 2024 /PRNewswire/ — Katie Stein has been named the new Chief Executive Officer of IGT Solutions, a global provider of AI-led BPM and Digital Services & Solutions, effective February 14, 2024, and will officially take over the position on April 1, 2024. Stein’s appointment follows her role as Genpact’s global business leader for Enterprise Services and Data & Analytics.
John Del Santo, Chair of the IGT board, expressed his gratitude for Vipul’s leadership and welcomed Katie, recognizing her notable track record in client service and leadership. He emphasized Katie’s vision and experience as key in taking IGT Solutions’ deep capabilities in AI-led BPM and Digital Services & Solutions to new heights.
For Stein, this is a particularly exciting time to join IGT Solutions. She admires the company for its innovative culture and deep domain expertise, bringing with her a vision to continue driving its growth. She sees the importance of IGT’s world class roster of marquee clients, particularly in the travel and hi-tech industries, as an exceptional foundation for the company’s next phase.
Addressing the transition, outgoing CEO Vipul Doshi expressed his proudness for the company’s accomplishments since his arrival. He welcomed Stein in the CEO role and wished her success in her efforts to lead the company to even greater milestones in the future.
IGT Solutions, established in 1998, is a global leader in customer experience (CX), using innovative digital technologies to redefine and deliver transformative experiences for global brands. The company combines digital and human intelligence as the preferred partner in end-to-end CX journeys across industries. With over 90 global marquee customers and more than 25,000 CX experts, IGT Solutions operates from 31 global delivery centers across 13 countries.
The company’s service offerings include digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
In this story
This story was originally published in Franchise Magazine USA on February 14, 2024. Burnaze summarizes and links to the original reporting.
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