franx the two most important insights to buyingselling franchises are below

Founded in 2001 by retired New York City police officer Michael S. Gould, Hounds Town USA is a testament to the power of perseverance and building a solid foundation for franchising success.

After retiring from the police force as one of the earliest members of the NYPD’s elite Canine Unit, Gould saw an opportunity for launching a business in the pet care industry. Offering doggy daycare, boarding, grooming, and pet care services, Hounds Town USA has spent the last two decades establishing a golden reputation as a pioneer in pet care.

“It was just kind of a natural extension of (Gould’s) really long career in having dogs as a partner in a law enforcement capacity,” says Hounds Town USA CEO Jackie Bondanza.

Despite Gould’s extensive experience working with dogs, however, launching a pet care company in the early 2000s – well before it was trendy for pet owners to lavish their pets with extra frills – was no easy task.

“People actually thought (Gould) was crazy,” Bondanza says. “They said, ‘There’s no way that idea is going to work. No one’s ever going to pay you money to watch their dog during the day.’ But he just kind of plowed through that. He knew that eventually the value for the dog would be recognized by the owners. And that’s obviously exactly what happened over the two decades we’ve been doing this.”

Starting from a 1200 square-foot store in Port Jefferson, Long Island, the brand expanded into the franchising space around seven years ago under Bondanza’s leadership. Since then, its system has grown to include 24 open locations with 40 more in the pipeline and 100 territories sold.