911 Restoration: Providing Owners With Guidance at Every Step

Launching a business in the competitive world of disaster restoration can be difficult. In an effort to ease the process and assist franchisees in building their futures, 911 Restoration offers a range of tools and opportunities for guidance. By Jessica Petrucelli

Launching a business in the competitive world of disaster restoration can be difficult. In an effort to ease the process and assist franchisees in building their futures, 911 Restoration offers a range of tools and opportunities for guidance.

“I think one of the most helpful tools 911 Restoration offers is a team of dedicated franchise business coaches,” said Dan Atchison, senior director of franchise development. “They each have over 20 years in the restoration industry and are available 24/7 to answer questions, solve problems or simply lend an ear. Our training is elite, but no matter what training you receive, you can always get tossed a complete curve ball and have no idea how to handle it as a new entrepreneur. That’s what our business coaches are for.”

Atchison, who also serves as the owner of a Eugene, Oregon, 911 Restoration location, recalled when his franchise business coach helped talk him through a tough situation.

“It was my second month in business, and I found myself surrounded by 120 cubic feet of raw sewage in a crawl space,” he said. “I had no idea how to handle the situation, so I FaceTimed my coach who was able to walk me through the next steps and get the job done.”

911 Restoration specializes in 24/7 emergency services for residential and commercial properties, offering comprehensive cleanup and repair services including water damage, mold remediation, fire damage and sewage cleanup. The brand also provides a locally focused marketing toolkit designed to help franchisees promote their community-based services.

According to Atchison, franchisees benefit from a full suite of services in that toolkit, including professionally designed websites, optimized Google and Apple business profiles, and active social media pages across Facebook and Instagram. These digital assets are tailored to each territory, ensuring local relevance while maintaining national brand consistency.

The brand’s support doesn’t stop at launch, either. Franchisees receive ongoing coaching, operational guidance and direct access to the corporate marketing team. Business coaches are always available for a call or a cup of coffee.

For those seeking to build their future with a franchise that offers continuous mentorship and guidance, 911 Restoration offers a blueprint for success.