Gold Star Chili Expands Partnership with PAR Technology to Fully Unified Platform

Gold Star adopted PAR Ordering and PAR Pay as components of its technology stack. PAR Ordering connects digital channels to the same platform powering loyalty and operations, while PAR Pay brings payment activity into the same ecosystem, giving a single view of guest activity and the intelligence to take action in real time.

“When a brand has spent 60 years earning guest trust, the technology behind the counter has to meet that same standard,” said Savneet Singh, CEO of PAR Technology. “Regional brands like Gold Star have built something incredibly valuable: deep guest loyalty and genuine, long-term connections to their communities. By adding PAR Ordering and PAR Pay, Gold Star can simplify operations, gain better visibility across every transaction, and deliver a more seamless guest experience, all while preserving the qualities that have made the brand successful for generations.

The brand is the hero, and successful tech vendors understand and work to enhance this.”

The platform aims to unify the guest journey, with PAR Punchh supporting loyalty interactions and PAR POS enabling high-volume service across dozens of locations. Adding PAR Ordering and PAR Pay connects digital ordering and payments to the loyalty and operations data already in place, enabling workflows to surface opportunities and inform decisions.

“Gold Star Chili has been part of Cincinnati’s restaurant fabric for more than 60 years, and our guests expect us to honor that legacy while evolving with their expectations,” said Gold Star President and CEO Roger David. “PAR’s platform gives us what we’ve been looking for: loyalty, POS, payments, and digital ordering all working as one, with the intelligence to turn that data into better decisions at every location.”

PAR Ordering provides a digital experience on web and mobile, integrated with PAR Punchh, enabling rewards earning and redemption online or in person. With PAR Pay, every transaction—online or in-store—contributes to a unified view of guest behavior, supporting targeted promotions and a more personalized experience over time. The technology foundation is intended to support store operations as the brand scales.