SYNERGY HomeCare provides enhanced service with Sensi.AI partnership

Sensi.AI reported that it will bring its AI OS platform to the SYNERGY network, which includes more than 250 franchisees across 625 locations. According to Sensi.AI, the move will allow SYNERGY locations to connect operations and growth into a single workflow while focusing on superior care.

SYNERGY provides a broad range of non-medical in-home services including personal care, companion care, memory care, and specialized care for individuals living with physical or developmental disabilities, chronic health conditions, or recovering from illness or surgery.

“Most people in this industry are in it for the care. With Sensi, now they’re going to be able to do what they really love – impact people’s lives,” said Alan Wikman, owner of SYNERGY HomeCare in Prescott Valley, Arizona.

“We deeply understand the challenges the aging population faces and know the human factor in caring is crucial,” said Chad Ainsworth, chief administrative officer and chief financial officer at SYNERGY HomeCare. “Elevating caregivers and care teams, freeing them from mundane work, and arming them with insights is why we partnered with Sensi.AI. Their unified solution and leadership understand home care.”

The Sensi system provides more than 100 care-related insights, with agencies using the platform reducing hospitalizations by an average of 22%.

“SYNERGY’s franchisees are passionate about exceptional care. Our platform gives them the intelligence, automation, and visibility to deliver that at scale, without burning out their teams or losing sight of the seniors who depend on them,” said Romi Gubes, CEO and co-founder, Sensi.AI

Sarah Burkhardt at SYNERGY HomeCare Bloomington has seen firsthand what this level of visibility into care needs means in practice. Burkhardt embedded Sensi into her agency’s lead intake forms so every new client inquiry mentions Sensi from the first call. She also launched lunch-and-learns with her local offices to get their staff excited and then extended them to caregivers.

“If somebody had a caregiver in the home just two days a week, they’re still five days a week without care there,” Burkhardt said. “If they had a fall and the caregiver wasn’t going to be there for those days, potentially they’re going to be on that floor for that long.”

“With Sensi, we don’t have to worry about that. I want every Synergy location to start using Sensi,” Burkhardt added.