TL;DR
Papa John's has promoted Mike Nettles to Executive Vice President and Chief Operating and Growth Officer, a new role overseeing customer experience and growth. The company has also created four other new positions to support this goal.
On Friday, Papa John’s announced the promotion of Mike Nettles to Executive Vice President and Chief Operating and Growth Officer, a newly created role that will oversee four other newly created positions designed to “improve the experience that customers have with Papa John’s and accelerate growth,” according to a press release .
The new roles include Senior Vice President, Chief Analytics and Technology Officer; Senior Vice President, Customer Experience; Senior Vice President, Menu Strategy and Innovation; and Senior Vice President and Chief Brand Officer.
“Improving how we engage with our customers is core to the new operating priorities announced earlier this year,” said Papa John’s president and CEO Steve Ritchie. “By aligning our leadership structure around the customer experience, our team’s diverse talents will be leveraged to drive enterprise-wide change and pioneer new innovations that accelerate the company’s growth.”
Nettles previously worked for Papa John’s as Senior Vice President, Chief Information and Digital officer.
In this story
This story was originally published in 1851 Franchise on October 15, 2018. Burnaze summarizes and links to the original reporting.
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