Business Owner and Client Join Forces as Franchise Owners with United Water Restoration Group

Robert Dayfield II and Daniel Mihoc are well-versed in construction and the building industry, but have recently decided to expand their repertoire by becoming Franchise Owners with United Water Restoration Group, the restoration franchise that helps home and business owners restore properties to pre-loss condition, in Fredericksburg, Virginia.

The two met when Dayfield came to Mihoc’s restoration business as a customer, and the two worked on a building project together. Several years later, the two crossed paths again serendipitously in an airport, securing their role as business partners and lifelong friends.

When Mihoc’s office building suffered a fire after this chance encounter with Dayfield, he was disappointed in the service that was provided by the companies who were responsible for cleaning up and getting his building back in working order. This experience made him and Dayfield decide to take matters into their own hands and start a business that could help customers in similar tough situations while giving them the respect they deserve.

Mihoc has owned his own restoration business for the past 20 years. Recently, his office building suffered a fire, and he was disappointed in the quality of the service provided by the companies responsible for cleaning up and repairing the damage. He put himself in the customer's shoes and realized that he would have wanted better service.

This experience was a determining factor in his decision to set up a new business like UWRG that offered additional services to his previous business, because the customers deserve more respect than what they were currently getting. In the last couple of months, he went to all the classes and got his certifications.

Mihoc's perception of franchising prior to becoming a franchisee was that it seemed scary at first and required a lot of planning. However, he now believes that it's achievable but not easy.

Mihoc chose United Water Restoration Group because he knew he could count on the support. He has 20 years of experience in business ownership and restoration, but there's so much that he doesn't know. The corporate office offers guidance and support, and they know him and his business partner by name.

Mihoc hopes to achieve growth with his business and plans to expand. He views it as a sport, and he and his business partner are excited to grow and be good neighbors.

Mihoc wants people to know that there was a total lack of customer service in the industry and a lack of respect for the customer. He and his business partner, Robert, technically knew each other from his other company. They became good friends after a chance encounter in an airport, and they started building houses together.

Mihoc's advice for other people thinking about becoming a franchise owner is to make sure they're financially ready and have enough capital. They also need to be prepared to go to many certifications and meetings. Having a partner can be a great advantage, as it helps to share the responsibility.

Since 2008, United Water Restoration Group has helped thousands of home and business owners restore properties to pre-loss condition. Through a commitment to excellence and a focus on personal attention, clients' expectations are exceeded every time, without exception. Today, with a philosophy of hiring the best staff to provide professional restoration services, UWRG has grown to more than 80 locations and maintains a level of customer service rarely seen in the industry.