Kitchen Solvers Has Cornered the Market on Pleasant Remodeling Experience

Seeking to bring the kitchen of customers’ dreams to life, the franchise stands by the “Pleasant Remodeling Experience” that has become synonymous with the brand.

“Too often people focus solely on product and price,” Kitchen Solvers President Gerry Henley said. “Kitchen Solvers is special because the company focuses on the experience of remodeling a kitchen. We have probably more product options than any of our competitors, as well, but the customer satisfaction is a key component of our business philosophy.”

There’s no doubt that the brand takes its customer satisfaction seriously, and Kitchen Solvers took this commitment one step further last year with the implementation of the Net Promoter Score, or NPS. Used by notable brands like Apple and American Express, NPS is used to measure customer satisfaction in numerical terms and provide a benchmark score for the brand to meet—and eventually, exceed.

Since implementing this feedback system, Kitchen Solvers has achieved a score of 94 and boasts a 59 percent response rate—over 40 percent above average. This score has become a benchmark that the brand will work tirelessly to exceed, focusing on recruiting franchisees committed to the brand’s mission and setting high standards of excellence throughout the company.

While rock solid brand philosophies and numbers prove plenty, it’s the customer testimonials that truly matter to Kitchen Solvers. Watch the video below to hear some of the feedback that Kitchen Solvers customers have doled out, addressing the company’s streamlined construction process, amiable customer interface and commitment to excellence.

“We pride ourselves on barely ever having to say ‘no’ to our customers,” Henley said. “We can bring their vision to life — from countertops and new cabinets to cabinet resurfacing and storage solution — and make it a memorable, pleasant experience.”