911 Restoration Appoints Ken Sussex to Executive Team

In Sussex’s new role at 911 Restoration, he will lead the operations team including franchise training, teams working in the field, the customer service call center, vendors and vendor relations, as well as franchise sales. He will work closely with the franchisees to help them grow their operations, identify their goals and implement better ways to market their businesses on a local level.

Prior to joining 911 Restoration, Sussex served as regional vice president of the mid-Atlantic region for BluSky, a national restoration contractor. During his tenure, he oversaw five offices, making them profitable in less than a year by revamping the team and bringing in new operational processes and improved sales strategies.

Sussex formerly served as senior vice president of national business development for Cotton Global Disaster Solutions, overseeing a team responsible for the development of national and local accounts in all verticals including hospitality, healthcare, property management, multi-family and insurance influencers. Additionally, he helped manage catastrophe (CAT) operations for Hurricane Ida in 2021 and several other regional events resulting in millions in revenue.

Sussex’s experience also includes serving as the general manager and president at Spangler Restoration where he managed five offices and helped grow the company in the Carolinas, quintupling total revenue in under five years.

Moreover, Sussex has experience as a franchisee, beginning his restoration career at Paul Davis. His time at Paul Davis also included working alongside the corporate team in several roles including director of marketing and director of business development and operations.

“My experience as a franchise owner and C-suite executive allows me to understand both sides to support our franchisees,” Sussex said. “My goal is to help our team really raise the bar in terms of professionalism and the quality of work we do, helping our franchisees improve their overall product and customer service.”

911 Restoration provides customer experience with a true focus on clear, real-time communication, and tackling restoration challenges with an unprecedented human-first approach.