TL;DR
The Franchise Consumer Experience Report highlighted various news items and trends from 2023, including Wendy's testing its drive-thru AI chatbot and Anthony's Coal Fired Pizza & Wings replacing its automated phone system with real humans. Franchising.com is produced by Franchise Update Media, which has audience intelligence and market-driven data on the franchise landscape.
Welcome to the year-end edition of FCXR, the Franchise Consumer Experience Report! If you have news items, trends, reports, or studies you think will be useful to franchise consumer marketers looking to navigate 2024, please forward them our way! And now, the news…
NY Restaurant Tells 1-Star Reviewers: “We Do Not Want To Deal With Customers Like You!”
Anthony’s Coal Fired Pizza & Wings Replaces Automated Phone System with Real Humans
Wendy’s Is Giving Franchisees the Option To Test Its Drive-Thru AI Chatbot
The Secret Behind AI Drive-Thrus? Humans Doing the Work!
Here’s What You Missed If You’ve Been Only Paying Attention to Generative AI in 2023
Attention Metrics: The Next Frontier of Digital Ad Measurement or Red Herring?
3 Key Trends To Inform Your 2024 Marketing Plan
Advertising Is Dead. Long Live Advertising.
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In this story
This story was originally published by Eddy Goldberg in Franchising.com on December 18, 2023. Burnaze summarizes and links to the original reporting.
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