DreamMaker Bath & Kitchen Achieves Franchise Customer Experience Certification (FCXC)

Certification details

The Franchise Customer Experience Certification, granted by the Franchise Customer Experience Institute, recognizes franchise brands that demonstrate outstanding practices in enhancing franchisee profitability and consumer experiences. To earn this certification, DreamMaker underwent a rigorous evaluation process, which included a comprehensive review of 32 key operational practices, in-depth telephone interviews with franchisees and customers, and analysis of third-party data.

A Commitment to Franchisee Success and Customer Satisfaction

Franchise success focus

This certification highlights DreamMaker Bath & Kitchen's ongoing focus on fostering a thriving franchise system that prioritizes both franchisee and customer experiences. The assessment validated DreamMaker’s effective business practices, commitment to continuous improvement, and dedication to supporting its franchisees in achieving long-term success.

“Earning the Franchise Customer Experience Certification is a testament to the work we put into creating a supportive and profitable environment for our franchise owners,” said Doug Dwyer, President and CSO of DreamMaker Bath & Kitchen. “We are committed to not just meeting, but exceeding the expectations of both our franchise partners and customers.”

Access to Exclusive Resources for Ongoing Growth

As a certified brand, DreamMaker Bath & Kitchen now gains access to the Franchise Research Institute’s comprehensive suite of resources. These tools, including exclusive research and best practices, are designed to further enhance customer experiences and franchisee success.