Orangewood, Great Hill, Bessemer and others bet on franchises, as AI transforms customer feedback and service for restaurants and retail

Alan Goldfarb, founder and managing partner at Orangewood Partners, highlights the significant role artificial intelligence is playing in driving value creation opportunities for franchising portfolio companies. AI is particularly impactful in transforming customer feedback and service for businesses in the restaurant and retail sectors.

Goldfarb points to several prominent trends shaping the franchising sector today. These trends indicate a dynamic environment with ongoing innovation and adaptation to new technologies and consumer expectations.