Richard Hall’s Journey with Griswold Franchise - Caring Transitions

I spent several years managing retail operations. For the past six years, I've transitioned into a corporate role at Chipotle, where I lead a team in liability and risk management, addressing customer issues and ensuring a safe and compliant environment.

When I was in college, I studied entrepreneurship. I started a small marketing firm doing social media advertising for local businesses and ran a few e-commerce side hustles, but franchising felt like a big step. In corporate America, there are many buzzwords, but authenticity is lacking. You don’t have the ability to make real changes. I realized I was living my life behind a desk and questioned who I was really working for. Choosing a franchise seemed like a great opportunity to build something of my very own all with the guidance of an amazing brand.

My mother, Lisa Hall, was introduced to Griswold a few years ago. She reevaluated her career and decided to pursue something more meaningful. Watching her journey and the connections she made opened my eyes to the business. I realized I wanted something more, too. I’m very empathetic and compassionate, qualities that can be seen as weaknesses in corporate America. Griswold is a people-first environment that values those traits. It’s all about helping people live better lives, which is a much better fit for me.

• I lost one grandmother after a short, two-month battle with pancreatic cancer and another to a much longer seven-year battle with Alzheimer’s.
• Starting this business gives me an opportunity to help families like mine by providing forms of care we didn’t necessarily know much about at the time, allowing seniors the ability to stay in their own homes and providing peace of mind to their loved ones.

Just try to learn as much as possible. When I started, I was like a sponge, soaking up as much information as I could. Learn, listen, research and be super curious. You don’t know what you don’t know. Talk to as many people as possible, and eventually, you will find the option that makes sense for you.