Black Box Intelligence

Restaurants face 90% failure rate after disasters without a plan

David Cantu has deep empathy for restaurant operators because he walked in their shoes for almost two decades.

The 500-unit gourmet burger chain reported its best traffic performance since early 2023 following the implementation of its 'First Choice' strategic turnaround plan.

Keke's Breakfast Cafe boosts Google rating with guest experience focus

The health-food franchise is implementing a systemwide guest survey platform to centralize feedback and benchmark store-level performance across all locations.

Vitality Bowls partners with Black Box Intelligence for guest surveys.

Restaurant operators face 75% annual turnover, costing $5,864 per employee

- Casual Dining - Marketing & Branding - News Giordano’s ties its newest discount to gas prices The Chicago-based pizza chain is rolling out a promotion giving customers a discount

Dine Brands accelerates unit growth with 24 openings in Q1

BJ’s Restaurants achieved its seventh consecutive quarter of same-store sales and traffic growth, significantly outpacing the casual-dining category average.

Wendy's, Pizza Hut, and Jack in the Box close stores due to market saturation

Marco’s Pizza announces the appointment of Steve Kennedy as Chief Marketing Officer (CMO) and Bill Schaffler as Chief Financial Officer (CFO).

At Keke’s Breakfast Cafe ® , morning is more than a time of day — it’s a feeling.

The hospitality industry faces a labor shortage, with technology and tools designed to streamline hiring, onboarding, and employee engagement becoming critical.

Twin Peaks has opened three new lodges, surpassing the 100-unit milestone, and is nearing 115 locations.

Employee retention is the top initiative for restaurants in 2023, with 1.7 million unfilled jobs in the Food Service and Accommodations sector.

Twin Peaks is positioned for accelerated growth after opening multiple locations and signing new area franchise development agreements.

Bonchon signs a franchise agreement to open five locations in New York and New Jersey, bringing its Korean fried chicken concept to the region.

Year-over-year sales and traffic numbers for all restaurant segments continue to slow down, says new data from Black Box Intelligence.

Earlier this year, Little Caesars raised t he price of its famous "Hot N Ready" pizza for the first time in 25 years — upping the cost from $5 a pie to $5.55.

Bonchon experiences 24.7% AUV growth and earns accolades for its influence on the industry, with a year-over-year sales increase of 12 percent and a new U.S.-based Korean fried chicken brand.

Black Box Intelligence identifies six trends in restaurant operations, including increased average check size.

Bonchon is expanding in the Los Angeles area with three new locations, bringing its world-famous signature menu to residents in neighborhoods throughout the city.

Bonchon expands its Korean fried chicken concept in the Bay Area with two new franchise development agreements.