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Too often, when a customer/client decides to stop doing business with a company, things can get ugly.

No matter what you are pursuing in life, it's critical that you commit to being relentless in your efforts to achieve your goal.

Shares of Planet Fitness took a 16% dive after first-quarter earnings and revenue missed Wall Street’s expectations, but the fitness operator saw continued membership growth and other positive signs.

A service leader must be relentless in serving customers, providing great customer service, and exceeding expectations.

Amazon and other companies prioritize customer service and have seen financial benefits as a result.

John Tschohl discussed the importance of customer service and providing a relentless approach to serving customers.

A longtime Wild Birds Unlimited franchisee explained how the brand not only survived but thrived during the pandemic, leveraging its existing customer base and adapting to changing market conditions.