Harvard Business Review

When Starbucks unveiled its AI inventory-counting tool in early September, it seemed like a great example of how restaurants could benefit from AI.

- Operations - Quick Service - News McDonald’s can’t meet its 2030 emissions targets The fast-food chain also fell short of a packaging goal, citing events beyond its control, but

If you have ever walked into a business where the employees were happy and engaged, you probably felt it right away.

The article discusses the use of AI in customer service, but does not focus on franchise or multi-unit businesses.

Businesses can increase profits by 25-95 percent by retaining five percent more customers.

Five steps to building a customer-centric culture in a franchised business, based on data from the CMO Council.

An article discussing the differences between leadership and management, citing a 1977 Harvard Business Review article.

A white paper from Paycor discussed the concept of emotional intelligence and its impact on business results.

Article discusses the importance of effective communication in resolving conflicts within family multi-unit businesses.

Franchisees can cut down on costs by using AI software tools and virtual assistants, as well as exploring alternative locations and reducing employee turnover.

New findings from Restaurant Dive show that being eco-friendly is important to most franchise owners, with many reporting that they strategize or take actions for their business with the environment in mind.

Research suggests that most people believe they are better-than-average listeners, but good listening skills are much more than being silent.

GYMGUYZ is expanding its corporate wellness services to in-home personal training, adapting to the growing remote workforce and increasing demand for flexible fitness options.

Franchisors are advised to focus on the overall experience of their franchisees, rather than just finances, to ensure success and growth.

Empathetic leadership involves having a willingness to learn and let go of preconceived notions, allowing for better relationships with employees, managers, and customers.

Complaining customers can become business owners' best friends by turning complaints into positives, through direct customer service and devising solutions for specific customer issues.

A former McDonald's employee files a sexual assault lawsuit against the chain, blaming the company's culture of sexual harassment.

Predictive scheduling laws are becoming more common, requiring employers to provide employees with advance notice of work schedules.

Leadership advice on enabling and empowering employees, including creating a purpose-driven and aggressive work environment.

Franchise owners have a unique challenge in retaining key talent, with a focus on recruiting and retaining part-time and short-term workers.

A recent article in the Wall Street Journal examined the use of the Net Promoter Score (NPS) in recent years by U.S. corporations.

A recent article in Harvard Business Review suggests replacing the sales funnel with a new sales flywheel, capturing, storing, and releasing energy in a cycle to drive business growth.

The franchise sales process has remained largely unchanged over the years, with limited changes driven by stronger franchise disclosure requirements and free franchise information.

Authentic marketing is key to building trust with candidates in the franchise industry.