Lexus is a company in Burnaze's franchise knowledge graph, mentioned since 2016. 116 stories link here, each summarized from the original publisher.
Hyrox has struck a wide-ranging partnership with Sweatpals, naming the social fitness platform an official North American partner and title sponsor of Hyrox Miami Beach 2027, as well as the…
Porsche, Lexus, Toyota, and Ford lead in brand loyalty with 50.2% average
The B2B coffee franchise, formerly known as Xpresso Delight, offers a subscription-based model for office coffee services with lower overhead than traditional retail cafes.
A recent study found that 66% of consumers are willing to walk away if a brand breaks a promise, highlighting the importance of customer experience.
The formula for standing out in sales includes expertise and rapport.
Gen Z customer service feels colder due to less face-to-face interaction.
Microlearning reaches employees where they are, with video and audio becoming the preferred format for learning and retaining information.
Companies should communicate with customers in a friendly manner, avoiding negative cues that can harm customer relationships.
Success involves building and honoring human connections, which is essential for business success and customer satisfaction.
Leaders need to recognize the difference between employees who don’t want to be there and those who are questioning the way things are done.
There is a direct correlation between love, loyalty, and profitability.
Mitchell Lee, senior director of franchise development for Buddy's Home Furnishings, shares his experience in car sales and how it applies to franchise development.
World-class customer experience brands have a common customer experience action statement that guides their employees.
A new approach to recruitment is needed, focusing on creating a world-class recruitment experience that attracts top talent and enhances company culture.
A study found that one bad employee can spread negative behavior to others in a workplace culture.
Allan Young built Art of Drawers with 14 years of entrepreneurial experience.
The article discusses the use of AI in customer service, but does not focus on franchise or multi-unit businesses.
John DiJulius shared tips on how to create an amazing internal culture with high morale and low turnover in his new book, The Employee Experience Revolution.
The phrase “location, location, location” is no longer the number one strategy for brick-and-mortar brands.
Hiring great people is an investment, and every employee is like a stock in your investment portfolio, with high performers delivering more than 10 average employees in a creative environment.
Customer experience in nearly all industries has dropped to a two-decade low, with customers frustrated during tough times, due to employee burnout and low employee morale.
A test asked employees how they would handle a customer complaint, with five different answers given.
Klarna’s AI Assistant targets the automation of a large portion of its customer service operations, with 5,000 employees and 150 million active users.
Research highlights the importance of customer service and the cost of bad customer experiences for brands worldwide.