PwC — page 4

The Great Resignation era has led to a deterioration of customer service due to employee burnout, low morale, and high turnover.

Tie your employees’ job to the overall purpose to create a consistent customer experience.

Article discusses the importance of customer experience and service aptitude in a company.

Tips for training employees to deal with unruly customers, including focusing on building trust and relationships with team members.

The article discusses the importance of customer service and the roles of Chief Experience Officer (CXO) and Chief Customer Officer (COO) in businesses.

Franchise owners and operators discuss the importance of succession planning during the pandemic.

The Great Resignation is a mass, voluntary exodus from the workforce.

Transparency can help businesses manage customer expectations, especially during times of staff shortages and supply chain issues.

A client shares a story about exceptional customer service at John Robert's Spa, highlighting the importance of an above-and-beyond culture.

Excellent customer service companies train two distinct customer service skills better than everyone else: 1) they dictate what service aptitude needs to be; and 2) they make sure every employee…

Creating an organization obsessed with going above and beyond requires empowering employees with autonomy and confidence.

Customer experience is critical to cash in on post-Covid economic boom.

Customer service initiatives require a steering committee and a leader to ensure success.

A business leader shares tips for creating a strong internal culture with highly engaged employees.

Multi-brand franchisees are expanding their operations in 2021, with a focus on real estate opportunities and growth.

Delivering an incredible customer experience to capitalize on 'revenge spending' after the pandemic.

A video discussed the six areas of customer experience, including physical and atmosphere, to create brand loyalty and customer evangelists.

A consumer marketing roundup covers trends, tools, and reports in the franchise industry.

Welcome back to our monthly news roundup. We’ve added a note of realism, calling it “Good (and Other) News!,” to reflect the ongoing effects of the pandemic on franchising – and now, with vaccines becoming more widespread every day, a glimmer of optimism.

Six tips to create emotional connections and enhance customer experience, focusing on micro moments and customer loyalty.

BurgerFi appoints Michael Rabinovitch as its new Chief Financial Officer, bringing extensive financial leadership skills and experience in acquisitions and business processes.

A business article discusses how to make 2021 a successful year, highlighting the importance of innovation and disrupting traditional business models.

Franchising industry reflects on 2020 and looks ahead to 2021

A complaining client is giving us the opportunity to make things right; it’s the silent ones who hurt us.