Amy Boesen

Many restaurant brands use limited-time offers (LTOs) to capture customer attention and drive incremental business.

Franchisees often enter into development agreements with their franchisors that require them to open multiple restaurants within a specified period.

As restaurants operate on increasingly tight margins in a challenging economy, multi-unit franchisees are looking for ways to boost average unit volume (AUV) across their locations.

Franchisees share regrets and lessons learned from running multiple locations.