Five Steps To Building a Customer-Centric Culture
Five steps to building a customer-centric culture in a franchised business, based on data from the CMO Council.
· Franchising.com· May 21, 2024
Person
Annie Oeth
Annie Oeth is a person in Burnaze's franchise knowledge graph, mentioned since 2023. 7 stories link here, each summarized from the original publisher.
AI vs. the Human Touch: Why Not the Best of Both?
Blending AI and human touch to deliver customer experience excellence in franchised businesses.
· Franchising.com· May 20, 2024
Email Remains a Top Marketing Channel, with Social Media Right Behind
Email marketing has been around since the 1990s, and is still the most effective place to engage with customers and convert their interest into purchases, according to Marigold’s 2024 Global Consumer Trends Index.
· Franchising.com· April 17, 2024
Reports Predict How Consumer Confidence Will Affect Spending in 2024
Consumers are opening their wallets more selectively these days.
· Franchising.com· April 16, 2024
Paul Booth, Jr. and the Yum! Center for Global Franchise Excellence Are Building the Next Generation of Franchising Professionals
Paul Booth, Jr. helps build the next generation of franchising professionals through the Yum! Center for Global Franchise Excellence.
· Franchising.com· February 8, 2024
AI and Drive-Thrus Team Up for Improved Customer Service
AI and drive-thrus team up to improve customer service in the fast-food industry.
· Franchising.com· January 16, 2024
Stellar CX Starts with a Digital Content Strategy
An article by Steve Olenski discusses the importance of a digital content strategy in improving customer experience.
· Franchising.com· September 19, 2023