Barbara Castiglia — page 2

QSR operators are advised to shift focus from reward redemption to account security to prevent loyalty program fraud and protect customer data.

In Canada, full-service restaurants now represent a significant share of the hospitality landscape.

Operators are having a fundamentally different relationship with data and what most restaurant technology previously offered because a third of them are treating AI as analyst instead of just a reporting tool, according

David Cantu has deep empathy for restaurant operators because he walked in their shoes for almost two decades.

Every major sporting event promises brands a chance to capture attention.

If you’ve recently felt like everything at the grocery store now has added protein, you’re not alone. Protein has moved mainstream and is no longer a niche concern rese

Leveraged franchise operators face $342 million in liabilities with inadequate D&O insurance

Artificial intelligence has become one of the restaurant industry's biggest topics, but many chefs and operators are still asking the same question: What does it actually do inside a kitchen?

TD Bank’s Head of Restaurant and Franchise Finance outlines the operational challenges multi-unit operators face regarding food safety, inflation, and shifting consumer habits.

Franchise operators are increasingly prioritizing second-generation spaces to mitigate rising construction costs and high interest rates while accelerating opening timelines.

Full-service restaurant groups are being encouraged to look beyond unit growth and price hikes to find untapped revenue within existing operations.

As green coffee costs rise, restaurant operators are increasingly looking to menu add-ons to protect margins in a $58.5 billion market.

Data from 2026 restaurant development pipelines shows a bifurcated market where compact off-premise quick-service footprints are expanding alongside traditional full-service dining models.

Financial experts advise restaurant operators to prioritize daily monitoring of sales and labor costs to predict gross operating profit rather than relying solely on month-end reports.

New research indicates that 71% of diners would visit restaurants more frequently if allergen information were clearly accessible, highlighting a significant revenue opportunity for operators.

While major restaurant chains leverage AI for sophisticated business intelligence, independent operators risk falling behind without access to similar data-driven decision-making tools.

Recent Cyclospora outbreaks illustrate the severe impact food safety recalls can have on restaurant traffic and sales, even for brands not directly involved in the contamination.

Sixty percent of hospitality workers ghost new employers after job offers.

Restaurant operators use in-store audio to drive engagement and loyalty

Every few months the conversation resurfaces: Should we eliminate tipping? On the surface, it sounds like a simple solution. Pay everyone a higher hourly wage and remove tips altog

Despite economic volatility and slower traffic, restaurant merger and acquisition (M&A) volume increased 42.9 percent year over year, according to data from Capstone Partners.

Industry experts suggest that agentic AI will help restaurant operators move beyond manual monitoring to focus on hospitality by automating data analysis from POS and labor systems.

Restaurant operators are urged to look past simple contactless menus and leverage dynamic QR codes to drive personalized, data-driven guest experiences and loyalty.

The Florida-based polished-casual chain is utilizing a 'social adventure' brand refresh to guide its strategic expansion into the Texas market.