Bob Phibbs

A business owner reflects on setting a new direction in the new year.

Retail stores can use email marketing techniques to attract customers and ensure repeat visits during the holiday season.

Retail sales training is all about finding new ways to connect to shoppers, new ways to say something so another person can easily understand, and so you can close the sale.

Retailers must plan now for a successful winter holiday season.

Bob Phibbs, a retail expert, created a free online test to help brick-and-mortar owners understand their strengths and challenges.

Honing listening skills can significantly affect the success of retail stores.

Retailers use community engagement to make a difference by supporting local causes and partnering with other businesses.

Retailers can improve sales performance by offering additional services or add-ons to their customers.

Retailers can create a positive and upbeat store environment to improve employee satisfaction and customer service.

Storytelling in retail helps shoppers connect with products and make emotional purchases.

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time.

Small businesses can connect with their community during the holidays, particularly on Small Business Saturday, by offering value to customers beyond discounts.

A guide for retailers on how to increase profit margins, including selectively raising prices and improving the shopping experience.

Retailers can increase profit margins by offering social shopping, shipping and returning for free, and delivering to trunks like Amazon.

The article provides tips for retailers to prepare for a successful winter holiday sales season, including taking action now to address labor shortages and supply chain issues.

Retailers can leave excuses behind and plan for a brighter future as consumers return to shopping.

This article provides tips for brick-and-mortar retailers to strengthen their stores in 2021, focusing on customer satisfaction and employee development.

This article discusses ways to strengthen brick-and-mortar stores in 2021, focusing on customer experience and mental health.

A retail store's success depends on focusing on key aspects such as merchandise, customer experience, and profitability, with 10 commandments guiding best practices.