David Plait

7 restaurant leaders share insights on the current state of the QSR industry, citing optimism and challenges after the pandemic.

Making the transition from a multi-unit to a multi-brand portfolio requires a fundamental shift in how franchisees think about their business.

Franchise veteran David Plait and his management team look for ways to pull young team members out of their smartphones and into the world at large.

Hungry Howie's multi-unit franchisee pushes team members outside comfort zones

Franchise veteran David Plait uses intranet to engage team members.

A regional manager is a special type of person in the QSR world, according to David Plait, a veteran multi-unit Hungry Howie’s franchisee based in Michigan.

Give and take are often straightforward in the beginning of the franchisee/franchisor relationship.

A regional manager is a special type of person in the QSR world, according to David Plait, a veteran multi-unit Hungry Howie's franchisee based in Michigan.

Hungry Howie’s multi-unit operator discusses the importance of creating authentic community ties.

David Plait, a Michigan-based Hungry Howie's franchisee, finds wisdom in customer expectations and treatment.

Franchise system emphasizes brand consistency while catering to local tastes and preferences through sales data and community feedback.

David Plait, a Hungry Howie’s multi-unit operator, emphasizes the importance of creating authentic community ties and giving back to the community.

A Michigan-based multi-unit franchisee discusses the importance of well-paid and well-trained team members in the franchise industry.