John DiJulius — page 4

Chick-fil-A's success can be attributed to its focus on customer experience and adaptability in the face of challenges.

A Zero Risk business is one that trains its employees to make it right when things go wrong.

Winning the great retention by prioritizing employee mental well-being is crucial for building a world-class employee experience culture.

Corporate Executive Board Company study finds poor customer service hurts companies.

You are the average of the 5 people you spend the most time with.

Rush hiring to quickly fill positions won't fix core issues of employee retention.

A consulting firm shared its approach to launching a successful customer service initiative that lasts.

A company that customers can’t live without is one that consistently delivers value and loyalty to its customers.

Customer loyalty is gained through micro experiences, such as small, everyday interactions with a business.

A leadership epiphany highlights the importance of surrounding oneself with positive influences in the workplace.

Article discusses the importance of customer experience and service aptitude in a company.

Tips for training employees to deal with unruly customers, including focusing on building trust and relationships with team members.

It appears that customer rage is at an all-time high. There are increasing numbers of stories of customers becoming unruly and disrespectful, displaying both verbal and physical abuse in industries such as airlines, hotels, and restaurants.

A record-setting 1 million job openings in the U.S. and 5 million workers quit in Q2 of this year, leading to a professional awakening among employees.

The article discusses the importance of customer service and the roles of Chief Experience Officer (CXO) and Chief Customer Officer (COO) in businesses.

The Great Resignation is a mass, voluntary exodus from the workforce.

Excellent customer service companies train two distinct customer service skills better than everyone else: 1) they dictate what service aptitude needs to be; and 2) they make sure every employee…

Technology is changing the world but not always for the better.

Creating an organization obsessed with going above and beyond requires empowering employees with autonomy and confidence.

Customer experience is critical to cash in on post-Covid economic boom.

A customer experience training plan is discussed, with a focus on certifying employees’ retention of training and ensuring a consistent customer experience.

Customer service initiatives require a steering committee and a leader to ensure success.

A business leader shares tips for creating a strong internal culture with highly engaged employees.

Delivering an incredible customer experience to capitalize on 'revenge spending' after the pandemic.