John R. DiJulius III

A new approach to recruitment is needed, focusing on creating a world-class recruitment experience that attracts top talent and enhances company culture.

A study found that one bad employee can spread negative behavior to others in a workplace culture.

The article discusses the use of AI in customer service, but does not focus on franchise or multi-unit businesses.

John DiJulius shared tips on how to create an amazing internal culture with high morale and low turnover in his new book, The Employee Experience Revolution.

Hiring great people is an investment, and every employee is like a stock in your investment portfolio, with high performers delivering more than 10 average employees in a creative environment.

Customer experience in nearly all industries has dropped to a two-decade low, with customers frustrated during tough times, due to employee burnout and low employee morale.

A test asked employees how they would handle a customer complaint, with five different answers given.

Klarna’s AI Assistant targets the automation of a large portion of its customer service operations, with 5,000 employees and 150 million active users.

Research highlights the importance of customer service and the cost of bad customer experiences for brands worldwide.

The objective of a company’s hiring process is not to fill job openings with warm bodies.

Article discusses the importance of positivity in leadership and its impact on employees.

When entrepreneurs start a company, they find a few crazy people to join them, people who see how their vision will change the world.

A successful customer service strategy includes a clear purpose, loyal employees, and a strong reputation.

At most companies, policies and processes are put in place to deal with employees who exhibit sloppy, unprofessional, or irresponsible behavior.

Walt Bettinger shares the best lesson he learned in college, focusing on recognizing and valuing employees.

Business leaders can inspire every team member to understand how their job impacts customers' lives.

When it comes to purchasing products and services, today’s customer is no longer willing to sit back and accept anything even close to mediocrity.

Business leaders are struggling to attract and retain employees, particularly those in the discretionary workforce, who have reevaluated their professional careers during the pandemic.

One bad employee can have a negative impact on a company's culture and performance, even in a healthy work environment.

Older workers bring valuable qualities to an organization, including compassionate and empathetic attitudes, warm and experienced perspectives.

Great leaders speak last to avoid groupthink and encourage individual responsibility.

Caring for employees impacts their professional and personal lives, leading to a correlation between happiness at work and overall life satisfaction.

The DiJulius Group has helped hundreds of organizations deliver world-class customer experience.

Companies can create a customer experience theme for the new year, one that they can rally their entire organization around, to make 2023 their best year ever.