John R. DiJulius III — page 3

Transparency can help businesses manage customer expectations, especially during times of staff shortages and supply chain issues.

A client shares a story about exceptional customer service at John Robert's Spa, highlighting the importance of an above-and-beyond culture.

Excellent customer service companies train two distinct customer service skills better than everyone else: 1) they dictate what service aptitude needs to be; and 2) they make sure every employee…

Creating an organization obsessed with going above and beyond requires empowering employees with autonomy and confidence.

Customer experience is critical to cash in on post-Covid economic boom.

Customer service initiatives require a steering committee and a leader to ensure success.

A business leader shares tips for creating a strong internal culture with highly engaged employees.

Delivering an incredible customer experience to capitalize on 'revenge spending' after the pandemic.

A video discussed the six areas of customer experience, including physical and atmosphere, to create brand loyalty and customer evangelists.

Six tips to create emotional connections and enhance customer experience, focusing on micro moments and customer loyalty.

A business article discusses how to make 2021 a successful year, highlighting the importance of innovation and disrupting traditional business models.

A complaining client is giving us the opportunity to make things right; it’s the silent ones who hurt us.

A leader's role is crucial during times of adversity, and it's essential to show confidence and appreciation for employees' anxiety.

An article discussing the importance of going beyond one's best and striving for greatness.

Leadership styles can be categorized as energy givers or energy vampires, affecting interactions with others.

The article discusses the importance of listening in customer experience and employee experience.

A TED Talk has highlighted the importance of investing in people skills in the modern workplace, where technology and intergenerational collaboration are key.

A study by the Relational Capital Group revealed that 89% of senior leaders believe that relationships are the most important factor in their success year over year.

The article discusses the importance of building relationships and connections with others, but it is not specifically about franchising or multi-unit operations.

A company's customer experience can suffer significantly during rapid growth, and compromising on hiring can lead to negative consequences.

I love quotes. I am enamored with quotes. Quotes inspire me and make me think.

Great leaders master the skill of encouragement to help others reach potential.

When something doesn't go right, you have a golden opportunity to demonstrate to your customers that you pose zero risk to them.

Companies that prioritize customer experience often have a dedicated executive, such as a Chief Experience Officer or Chief Customer Officer.