John Tschohl

What motivates you? Is it a sense of pride for a job well done?

The success of a company is influenced by its management, which requires hiring employees with the right skills and personalities to build a winning team.

A crucial question: Can I help you?, highlighting the importance of offering service in every company.

The key to success is providing exceptional customer service.

Almost nothing strikes more fear in an employee's heart than a customer with a complaint.

Coaching is critical for building and retaining a winning team, focusing on motivation, teamwork, expectations, and corroboration.

E-commerce companies must prioritize speed, price, convenience, and service to drive success, as consumers value these aspects of online shopping.

Creating magical moments through service can lead to customer loyalty and career advancement, and requires being aware of customers' needs and actively forming connections.

Companies must be relentless in serving their customers, providing exceptional service and exceeding expectations to build loyalty and trust.

The door has closed on 2025, but it's swinging wide open with possibilities for you in the new year.

Performance reviews are critical to success, helping employees identify strengths and weaknesses and develop a plan to move forward.

Empowerment is a critical element of extraordinary customer service, allowing employees to make decisions that benefit customers.

Companies need workhorses, not show horses, to drive business growth.

Amazon focuses on customer satisfaction and innovation, with net sales of $638 billion and profits of $59.3 billion in 2025.

The article discusses customer service and how it affects business.

The article emphasizes the importance of customer service in driving business success.

A guide on how to hire great employees, including the importance of personality and tracking employees' performance after hiring.

The article encourages readers to take charge of their careers and set goals for success.

Businesses can retain customers by implementing effective strategies, such as providing excellent customer service and offering loyalty programs.

Employee turnover is higher and more costly than you think, with the average turnover per year in the U.S. being 25%.

A successful team requires knowledgeable, committed, and productive employees who work well with others and constantly seek to improve their skills.

If you've never had a problem with a product or service you purchased, raise your hand.

Educational institutions often fail to teach customer service, leading to poor work habits and attitudes among employees.

The first step in improving skills and attitudes is to conduct a personal assessment.