John Tschohl — page 4

Remembering customers' names can be a stealth approach to keeping customers and stealing customers from competitors.

Employees can make empowered decisions with proper training and recognition.

Getting your customers to see you as the only one that provides a solution to their problem involves everything you do — and everything you choose not to do.

Customer service is a key aspect of any business, and companies that focus solely on customer service can see significant benefits, such as increased revenue and loyalty.

A business owner shares 6 steps for delivering exceptional customer service in 2021.

Companies can practice the magic of service recovery by solving customer problems quickly and making empowered decisions.

The newsletter "Quality Assurance Report" stated that only when a company knows: 1) exactly what kind of service its customers expect; 2) delivers on those expectations 100% of the time; 3) at a price that customers are

Service recovery is crucial for businesses to turn dissatisfied customers into loyal ones.