
The next generation of QSRs part 3: Why operational excellence is the modern competitive advantage
As restaurants move beyond competing primarily on value and marketing, operational excellence is emerging as the next major battleground for growth.
Ken Cook is a person in Burnaze's franchise knowledge graph, mentioned since 2024. 25 stories link here, each summarized from the original publisher.

As restaurants move beyond competing primarily on value and marketing, operational excellence is emerging as the next major battleground for growth.

The Wendy's Company appoints Steve Cirulis as its new chief financial officer and chief strategy officer.
The former Potbelly executive joins Wendy’s senior leadership team to lead financial and strategy functions following a successful brand turnaround.

The burger giant has appointed the former Potbelly executive to lead its financial and strategy functions following the termination of its previous CFO.
The Wendy’s Company has named former Potbelly executive Steve Cirulis as its new CFO and CSO, effective June 2026, succeeding Ken Cook.
DUBLIN, Ohio, June 23, 2026 // PRNewswire // --The Wendy's Company today announced the appointment of Steve Cirulis as Chief Financial Officer and Chief Strategy Officer, effective June 23, 2026.
The Wendy’s Franchise Association, representing 80% of the brand's franchised units, has endorsed Bob Wright’s appointment to drive operational excellence and growth.

Wendy's appoints Robert D. Wright as its new president and CEO, effective May 21, with Wright also joining the board.

- Quick Service - Executives - News Bob Wright returns to Wendy’s as its CEO Wright, who spent years at the fast-food chain, had previously been the CEO of the sandwich chain Potbe

Industry veteran Bob Wright returns to the fast-food giant to focus on operational excellence and strengthening the financial model for the brand's franchisees.

Former Potbelly CEO Bob Wright takes the helm at Wendy’s as the burger chain navigates same-store sales challenges and an ongoing turnaround strategy.
DUBLIN, Ohio, May 20, 2026 // PRNewswire // -- The Wendy's Company ("Wendy's" or the "Company") today announced that its Board of Directors has appointed Robert D.

In March of 2025, Wendy’s under then-CEO Kirk Tanner revealed a set of aggressive targets that it expected to reach by 2028.

Wendy’s interim CEO Ken Cook told investors Friday that Q1 results were mostly in line with what the company expected. But still not where the chain wants to be. The brand’s U.S. c

- Quick Service - Finance - News Wendy’s sales fell again last quarter, but the company sees progress in international The fast-food chain’s same-store sales fell 7.8% in the first

Wendy's same-store sales fell 7.8% in Q1 despite turnaround efforts
Global systemwide sales were $3.2 billion, a decrease of 5.5%.
Systemwide sales include sales at both Company-operated and franchise restaurants.

Wendy’s undergoes a transition at its top leadership position, with president and CEO Kirk Tanner departing to become president and CEO of The Hershey Company, and Ken Cook being appointed as interim CEO.
Global systemwide sales were $3.5 billion, a decrease of 2.6%.
Suerken has served as President and CEO of Wendy's Quality Supply Chain Co-op ("QSCC"), the independent purchasing cooperative for the Wendy's system, since 2021.

Wendy's CEO Kirk Tanner steps down after a year in the position, and Ken Cook is appointed as acting CEO.
The Wendy's Company today announced that Kirk Tanner, President and Chief Executive Officer, is leaving to become the President and CEO at The Hershey Company and will depart The Wendy's…

Wendy's plans to open 1,000 new restaurants globally by 2028