Kevin Behan — page 10

How could Alex Karcher not end up in restaurant franchising?

When the Great Recession struck in 2008, David Harrison knew he needed to make a change.

The 2025 Franchise Customer Experience Conference (FCXC) featured two general sessions with franchise representatives from brands that were finalists for two overall awards in the 7th annual Franchise Innovation Awards.

Name: Lee Downing Title: CEO Company: Complete Home Services No.

Howard Brodsky returns to franchising as CEO of Fraser Road Acquisitions

One of the primary themes of the most recent Franchise Customer Experience Conference (FCXC) in June was how franchises are optimizing the customer experience.

Rising food costs have led some restaurant operators to cut back in certain areas, increase marketing, or offer additional LTOs.

But hang on because there’s more to the story. Bansal first arrived in the U.S.

From an early age, I recognized that my strengths naturally aligned with the world of service-driven brands, where building trust and connections are imperative to the success of your business.

The 2025 Franchise Customer Experience Conference featured two general sessions with franchise representatives from brands that were finalists for two overall awards in the 7th annual Franchise Innovation Awards.

Each month, we bring you a roundup of international franchise news.

When I left education in 2011 and became a manager of one of our locations, I went to work for a company that took the time to invest in its team and develop them into business ownership.

We’ve selected highlights from Bill Edwards’ biweekly Global Business Newsletter (#140, August 5, 2025).

When we asked multi-unit franchisees about the importance of community involvement, we received a near-unanimous response that it was a core philosophy, and they provided a list of ways in…

Service brands’ appeal to both existing and new franchisees continues to grow across the U.S.

One of the biggest differences between operating a franchise versus an independent business is the support that an owner receives from the franchisor.

In today's fast-paced, tech-enabled franchise environment, delivering exceptional customer experiences requires more than just good intentions — it demands deliberate strategy, the right tools, and actionable data.

Owning a restaurant requires long hours, hiring, training, and managing staff, and balancing work and personal life with stress.

Why did you choose to franchise with a service brand?

Bill Edwards shares global franchising news in July 2025 newsletter.

Each month, we bring you a roundup of international franchise news.

Changes in technology, specifically AI, are happening all around us.

I didn’t initially set out to buy into a franchise.

For people who are thinking about buying their first franchise, there is perhaps no better source of information than from those who have previously been in their shoes.