Make the Most of Customer Complaints
Almost nothing strikes more fear in an employee's heart than a customer with a complaint.
· Franchising.com· June 3, 2026
Regulator
U.S. Office of Consumer Affairs
U.S. Office of Consumer Affairs is a regulator in Burnaze's franchise knowledge graph, mentioned since 2021. 2 stories link here, each summarized from the original publisher.
Service Recovery: Empowering Employees To Handle Service Failures and Screw-Ups
The article discusses service recovery, empowering employees to handle service failures and screw-ups, and delighting irate or upset customers.
· Franchising.com· May 24, 2021