Kontota releases new customer app for mobile dog grooming

Kontota, a franchisor of mobile pet grooming businesses, has launched a new client engagement platform to strengthen both customer experience and franchisee support. The app, powered by Pet Connect Business, allows franchise owners to communicate with and provide educational materials, reminders, promotional announcements, and other resources directly to their clients.

“Our franchise owners are the heart of everything we do,” said Hoss Belyadi, CEO of Kontota. “Every investment we make is centered around helping them succeed. This platform allows our franchise owners to strengthen customer relationships, communicate more effectively, and create memorable experiences that build long-term loyalty. It’s another example of our commitment to providing franchise owners with the technology, systems and support they need to build thriving businesses.”

With this new app, Kontota mobile dog groomers can foster ongoing relationships with their clients and stay front-of-mind year-round to support better business.

In addition to the client-facing platform, Kontota and Pet Connect have also built an app for franchisees that serves as a centralized resource for training, operations, marketing, and franchisee support. Both apps are available in the Apple and Google Play stores as “Kontota” and “Kontota Franchisee Hub,” respectively.

“Hoss and the entire Kontota leadership team have been incredible partners from day one,” said Hector Ocasio, CEO of App Beacon, the parent company of Pet Connect Business. “Their commitment to investing in franchise owner success is evident in every decision they make. Together, we’re creating a customer engagement experience that strengthens relationships, supports business growth, and delivers meaningful value to pet parents nationwide.”

These apps are just the latest development in Kontota’s mission to grow and strengthen their franchise system. Launched in December of 2019, the brand has grown rapidly along with demand in the pet sector. Within four-and-a-half years, Kontota grew from one dog grooming van to a fleet of 18. The brand first launched its franchise platform in the fall of 2022.

According to Kontota’s internal data, over 44% of Americans have dogs. When you combine that with the growing desire for convenience across all industries, Kontota’s model and approach feel well aligned with consumer needs.