TL;DR
A leadership advice article emphasizes the importance of communication in building employee loyalty. The article quotes George Bernard Shaw on the illusion of communication.
When it comes to building employee loyalty, this quote really stands out for me - "The single biggest problem in communication is the illusion that it has taken place." ~ George Bernard Shaw.
Your team and colleagues will draw conclusions about your character based on what your attitude and actions are signaling to them, so it's imperative that you're aware of the messages you are actually sending and that they align with who you truly are.
In this story
This story was originally published in 1851 Franchise on April 13, 2020. Burnaze summarizes and links to the original reporting.
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