TL;DR
Managing underperforming employees in a restaurant setting requires a professional and two-way conversation approach. Providing honest feedback is key to bringing about real improvement.
It is imperative that you approach these difficult conversations and evoke a positive change in behavior before any irreversible damage is done.
It is not good to be hostile, rude or assume a confrontational mindset.
Approach this professionally and as a two-way conversation, taking the time to listen to and acknowledge the employee’s thoughts.
This can be a challenging conversation to have, but remember that you’re not there to berate or tear anyone down. And lying about or minimizing the impact of their poor performance isn’t the way to go either.
The only way to bring about real, lasting improvement is to provide real, honest feedback.
In this story
This story was originally published in 1851 Franchise on February 4, 2021. Burnaze summarizes and links to the original reporting.
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