Kallpod Improves Labor Costs and Increases Sales in Hotels, Restaurants, Stadiums, and Amphitheaters

Kallpod, a custom communication solution, facilitates seamless, real-time engagement between guests, service staff, and internal teams. It elevates the ways customers interact with servers – with the push of a button. From hotels and restaurants to stadiums and amphitheaters, Kallpod improves service times and heightens customer engagement while driving revenue and labor efficiency.

The company recently crossed the threshold of 500 client partners, including industry leaders like Marriott, HMS Host, and Live Nation. As technology becomes synonymous with restaurants and hospitality, Kallpod creates a streamlined experience without removing one important factor: human interaction.

• Kallpod allows a guest to quickly summon their server at any time.
• Each button on the Kallpod unit offers a different function, including requesting the server to come to the table, ordering another round of drinks, or getting the check, and the server is notified via a smartwatch.
• The technology is also utilized between internal teams, such as a line cook alerting a server that an order is up.

“Kallpod provides operators in the hospitality industry the tools necessary to provide the best customer service to each guest, while elevating the human interaction that people want,” said Gabriel Weisz, CEO of Kallpod.

“Customers consume more, especially impulse items such as beverages and desserts with ordering incidence up over 15 percent on average, simply because the ordering process is more responsive, easier, and not only relegated to the moment when the server sporadically approaches the table,” said Barlow, COO of Kallpod.

Kallpod has quickly been embraced in multi-unit restaurants across North America. Canadian Brewhouse, a rapidly growing casual dining operator in Western Canada, has adapted Kallpod’s easy-to-use solution at all of its 30 locations. Since launching the solution, the restaurant has seen a $211,500 average increase in gross sales and is able to turn over 25 percent more tables at peak dayparts.

Kallpod also has an exclusive agreement with HMS Host, an industry leader in travel and dining that utilizes the technology in 60 brands across 150 airport restaurants, a space where time is inherently limited. On average, Kallpod enables diners to receive service within 30 seconds of requesting it.

Kallpod’s benefits extend into hotels as well, with industry-leading brands including the entire portfolio of both Marriott and Hilton hotels utilizing the technology. AC Hotels by Marriott, a hotel chain with 40 units and 75 in development, implemented Kallpod’s custom communication solution as a brand standard.

“As we develop our suite of technology offerings, the human element remains top of mind,” said Weisz. “As various technological advancements attempt to remove human interaction completely, we know that the future of technology is more about the customer being in control of the experience, rather than being the only party present. With Kallpod, we’re able to strengthen the interaction in hospitality settings while also providing efficiencies to improve our customers’ bottom lines.”