TL;DR
Twitter CEO Jack Dorsey asked users for feedback on improving the company in 2017 through a tweet. Dorsey's tweet follows a similar move by Airbnb CEO Brian Chesky, who also sought customer feedback.
Jack Dorsey decided to take it upon himself to use the social platform he co-founded in the way users do--for customer feedback. According to a recent Adweek article, the Twitter CEO asked his own followers how he should improve the company in the new year. This tweet follows a week after AirBnB CEO Brian Chesky sent the same message and engaged with customers as feedback came in.
As both Dorsey and Twitter have received recent criticism for slow user growth, customers took the opportunity to voice their opinions. Dorsey is continuing his transparency and is having conversations with users by adding questions and comments to their suggestions.
This story was originally published in 1851 Franchise on December 30, 2016. Burnaze summarizes and links to the original reporting.
Read the full story at 1851 FranchiseLiked this? Get the week's franchise news, explained
- Sunday 8 AM ET weekly + a monthly deep dive
- Sections picked for the industries you follow
- Every claim linked to its source. Free.