Neighborly's new app connects clients and franchisees better

As busy season for home services franchises continues, one platform is making it easier than ever for homeowners to schedule the repairs or improvements they need using their phones.

Neighborly, a global portfolio of home services brands, announced today that they have updated, redesigned, and relaunched the Neighborly app. The refreshed app, which is available in both the Apple and Google Play stores, provides a more straightforward, connected customer experience that Neighborly says increases convenience and simplifies record keeping for home services projects.

“With our redesigned app, we’re building something bigger than a single interaction. The opportunity here is to connect customers to the full network of our home service brands,” said Mike Davis, chief executive officer of Neighborly. “When someone has a great experience with one of our brands, the Neighborly app helps them discover and engage with the other 18 of our brands across the U.S. It creates a simpler path for customers and a stronger growth engine for our franchise owners—more visibility, more connections, and more ways to win.”

The updated app is a concrete example of Neighborly investing in digital tools that make doing business with their home services brands simpler and more customer-oriented than ever before. The new experience creates a central hub for Neighborly’s clients to plan and execute the home services work they need in a way where it’s easy to find their next services provider, from plumbing or window repair to yard services and junk removal.

Gagan Sinha, chief technology officer at Neighborly underscored that customer experience was at the heart of the improvements to the brand’s app, saying, “Technology should remove friction from homeownership, not add to it. Now the Neighborly app brings home maintenance, repairs, and improvement projects into one simple, connected experience.”

Sinha also explained how the the app uses AI to understand each client’s position, needs, and goals to help them plan their next project and ensure Neighborly’s local franchisees are front-of-mind for them. “As customers build their home’s digital profile, Neighborly AI gets smarter—learning the unique needs of each home and making it easier to stay ahead of what’s next. This is about more than organization. It’s about helping customers anticipate needs, connect with trusted professionals across our brands, and manage everything through a single, intelligent platform,” he said.