The DiJulius Group — page 3

The DiJulius Group has helped hundreds of organizations deliver world-class customer experience.

Consistent customer service is crucial for customer retention, starting with supporting employees to create a world-class CX experience.

Companies can create a customer experience theme for the new year, one that they can rally their entire organization around, to make 2023 their best year ever.

Customer experience guru John DiJulius published a list of his top 10 blogs, podcasts, and videos of 2022.

Business leaders can create a customer experience theme for the new year to inspire team members and improve customer satisfaction.

Companies that prioritize customer experience outperform competitors and the stock market by significant margins, with a direct correlation between love, loyalty, and profitability.

Successful leaders help employees reach their full potential, with a study finding that employees who feel valued enjoy greater self-confidence and find it easier to handle tough situations.

Business owners review customer service quality and discover why CX training is a necessity.

The article discusses the challenges of attracting and retaining workers, particularly in the context of the pandemic and its impact on the labor market.

Nearly every industry is struggling with finding enough workers to run fully staffed.

The Franchise Customer Experience Conference breaks new ground for customer marketing, offering a new educational and networking event for franchise leaders.

The concept of Quiet Quitting has been spreading on social media, but it is not a story about a franchise system, a multi-location brand, or operator.

Marketing expert Seth Godin emphasizes the importance of saying "yes" to customers, rather than automatically saying "no".

While it seems no industry has dodged the Great Resignation, it is safe to say current companies that cannot function without onsite employees have been the most affected.

Research suggests that most people believe they are better-than-average listeners, but good listening skills are much more than being silent.

LinkedIn CEO Jeff Weiner emphasizes the importance of social skills in the job market.

Edley’s Restaurant Group is a growing hospitality industry company whose customer experience (CX) obsession has paid off during the Covid-19 pandemic.

Business leaders must balance technology advancements with human experiences to build customer loyalty and emotional connections.

Business owner shares tips on recession-proofing a business, highlighting the importance of customer experience.

Chick-fil-A's success can be attributed to its focus on customer experience and adaptability in the face of challenges.

A Zero Risk business is one that trains its employees to make it right when things go wrong.

You are the average of the 5 people you spend the most time with.

Rush hiring to quickly fill positions won't fix core issues of employee retention.

A consulting firm shared its approach to launching a successful customer service initiative that lasts.