The 2026 QSR® Drive-Thru Report
Taco Bell and other QSR brands are leveraging AI to improve drive-thru experiences with 900 US stores using automated voice ordering
· QSR Magazine· October 1, 2026
Company
Intouch Insight
Intouch Insight is a company in Burnaze's franchise knowledge graph, mentioned since 2022. 7 stories link here, each summarized from the original publisher.
The 26th Annual Drive-Thru Study
Roll through the data with Intouch Insight’s breakdown of this year’s biggest metrics, takeaways, and more.
· QSR Magazine· October 1, 2026
How AI Agents Can Improve Restaurant Profitability
Restaurant operators have spent years investing in technology to make better decisions.
· Modern Restaurant Management· June 18, 2026
Uncovering Pressure Points with Mobile Ordering
A new study by Intouch Insight reveals that reliability and order accuracy are more critical to mobile ordering customer satisfaction than pickup speed.
· Modern Restaurant Management· May 20, 2026
The State of Mobile Ordering in QSR: Which Brands are Winning, and Where Opportunity Still Lies
A new report examines how mobile ordering is reshaping quick-service restaurant operations, drive-thru tech, and the overall guest experience across major brands.
· QSR Magazine· May 15, 2026
Could C-Stores be a Growing Threat to QSR Franchises?
Convenience stores (C-stores) are evolving to compete with fast food chains, offering improved food options and better-quality beverages, posing a growing threat to QSR franchises.
· 1851 Franchise· September 20, 2024
Which Fast Food Chains Have the Quickest Drive-Thru Times?
KFC has the quickest drive-thru time, while Chick-fil-A has the slowest, according to an Intouch Insight report examining 10 US restaurant chains and over 1,500 locations.
· 1851 Franchise· October 13, 2022