PwC is a company in Burnaze's franchise knowledge graph, mentioned since 2016. 144 stories link here, each summarized from the original publisher.
For experienced operators, the value of franchising isn't simply opening a single store - it's scaling multi-unit locations across regional markets.
PwC report says UK could support up to 850 additional HVLP gyms
The rise of GLP-1 weight-loss medications is forcing pizza chains and QSR brands to pivot toward protein-rich ingredients and smaller, nutrient-dense portion sizes.
Vast Coworking Group appoints Chris Baszto and Ozlem Soyturk as CMO and CFO.
Middle-market private equity firms often overlook critical technology due diligence in sub-$100 million deals, creating significant operational risks for high-growth acquisitions.
Private equity firm Franchise Equity Partners has acquired the 32-unit Australian Planet Fitness operator Bravo Fit as the franchisor exits its minority stake.
A recent study found that 66% of consumers are willing to walk away if a brand breaks a promise, highlighting the importance of customer experience.
Succession planning and community engagement are identified as critical strategies for family-owned restaurants and multi-unit franchises to sustain long-term growth amidst rising operational costs.
During a busy weekday lunch rush in downtown Orlando, a Firehouse Subs guest made an honest mistake.
The formula for standing out in sales includes expertise and rapport.
Gen Z customer service feels colder due to less face-to-face interaction.
Microlearning reaches employees where they are, with video and audio becoming the preferred format for learning and retaining information.
Companies should communicate with customers in a friendly manner, avoiding negative cues that can harm customer relationships.
Multi-unit franchise owner faces succession planning challenges with no clear heir.
Success involves building and honoring human connections, which is essential for business success and customer satisfaction.
Leaders need to recognize the difference between employees who don’t want to be there and those who are questioning the way things are done.
Woodhouse Spa, a national luxury day spa franchise, is accelerating its growth strategy with the launch of three new locations in Louisville, Kentucky, Sarasota, Florida and Eden Prairie, Minnesota.
There is a direct correlation between love, loyalty, and profitability.
World-class customer experience brands have a common customer experience action statement that guides their employees.
A new approach to recruitment is needed, focusing on creating a world-class recruitment experience that attracts top talent and enhances company culture.
A study found that one bad employee can spread negative behavior to others in a workplace culture.
The article discusses the use of AI in customer service, but does not focus on franchise or multi-unit businesses.
Tiffany Mason appointed CFO of H&R Block, a tax services franchisor
John DiJulius shared tips on how to create an amazing internal culture with high morale and low turnover in his new book, The Employee Experience Revolution.