The Magic in Service Recovery: Spinning Your Customer Service Mistakes into Gold
Companies can practice the magic of service recovery by solving customer problems quickly and making empowered decisions.
· Franchising.com· December 9, 2019
Company
Service Quality Institute — page 4
Service Quality Institute is a company in Burnaze's franchise knowledge graph, mentioned since 2019. 75 stories link here, each summarized from the original publisher.
Paying Attention to Customer Service Pays Off
The newsletter "Quality Assurance Report" stated that only when a company knows: 1) exactly what kind of service its customers expect; 2) delivers on those expectations 100% of the time; 3) at a price that customers are
· Franchising.com· October 9, 2019
Service Recovery: Getting Lost Customers Back - for Life!
Service recovery is crucial for businesses to turn dissatisfied customers into loyal ones.
· Franchising.com· May 13, 2019