
The New Tactics of Franchise Employee Retention
Shake Shack invests over $10 million in employee retention, including increasing wages and offering bonuses, to retain its workers.
Shake Shack is a company in Burnaze's franchise knowledge graph, mentioned since 2015. 189 stories link here, each summarized from the original publisher. - Shake Shack is scaling hospitality through Project Catalyst, aiming to grow from 400 to 1,500 company‑owned U.S. locations with new POS, KDS, loyalty, Shack AI, and a data foundation [[2026-10-28 How Shake Shack is scaling hospitality through technology, AI (2e2653)]] - The brand treats limited‑time offers (LTOs) as a deliberate testing ground for permanent menu items, setting a high bar for graduation to the everyday menu [[2026-11-02 How LTOs Become a Permanent Stay for QSRs (4d5601)]] - Shake Shack topped a loyalty study, achieving a 99 % loyalty rate among the nation’s top burger chains [[2026-09-15 Shake Shack tops loyalty study as burger chains battle for repeat customers (f61fd3)]] - The chain has expanded to over 710 locations and is focusing on beverage innovation, including limited‑edition drinks and mini raspberry popping boba [[2026-08-20 How Shake Shack is Owning the Beverage Conversation (5f7404)]] - A new 3,010‑sq‑ft Shake Shack opened in Downtown Atlanta’s Centennial Yards, marking the tenth location in the area [[2026-08-12 Shake Shack Opens New Downtown Atlanta Restaurant at Centennial Yards (6a1070)]] - Activist investor Starboard Value is urging Shake Shack to accelerate U.S. growth through franchising, a potential shift in the brand’s expansion strategy [[2026-08-20 Shake Shack Franchising Starboard Pushes for Faster U.S. Growth (724177)]] - Menu innovations featuring cheese and chicken are leading Shake Shack’s new offerings, with various flavor and format variations introduced [[2026-10-04 Chicken and cheese take the lead on menus (97e43f)]] Filed under Restaurants / Burger.

Shake Shack invests over $10 million in employee retention, including increasing wages and offering bonuses, to retain its workers.

Fast food and quick service restaurants react to new CDC recommendations, with a focus on mask-wearing and social distancing.

Taco Bell launches Crispy Chicken Sandwich Taco in test markets

The COVID-19 pandemic has accelerated changes in consumer behavior, leading to increased use of drive-thru lanes, online ordering, and delivery in the QSR segment.

Jimmy Whitehead has signed on to bring Oklahoma its first Footprints Floors, a premier flooring installation franchise.
The Hummus & Pita Co. is opening a new location in the Upper East Side of Manhattan, joining popular restaurants such as Sweetgreen and Shake Shack.
CKE Restaurants hires Lance Tucker as CFO and Phil Crawford as CTO.
Trend alerts to assist you with your international expansion plans

Foodservice franchisors are adapting to the growing demand for online ordering, with some companies seeing a 783% increase in online order sales volume growth during the pandemic.

Burger King introduces a new restaurant model with dedicated mobile order and curbside pickup areas, drive-in, and walk-up order sections, in response to changing consumer behavior.

The government starts to crack down on PPP fraud, which has been a problem for the franchising industry.

Taco Bell launches a mobile-focused, double drive-thru model to appeal to changing consumer demand and enhance the customer experience.
Garbanzo Mediterranean Fresh expands to Watertown with a new location in the Arsenal Yards development, offering a modern twist on Mediterranean cuisine.

Shake Shack topped Nation’s Restaurant News’s ranking of the fastest-growing restaurant chains in America, with 34.5% growth over last year.

Wing Zone has partnered with Wisetail and Raintree to support rapid growth, investing in better technology and a simpler way to attract, hire, and train team members.

PPP loans can help franchisees save their businesses, with around 70 percent of franchisees receiving funding through existing bank relationships.

Large companies may return Paycheck Protection Program loans, including Potbelly, Sweetgreen, and Ruth's Chris Steak House.

The Small Business Administration's Paycheck Protection Program resumes lending with an additional $310 billion in funding, but the new round may run out in a matter of days.

Public companies received $365 million in loans from the Paycheck Protection Program, according to a report from the Associated Press.

Shake Shack returns a $10 million stimulus loan, citing sufficient additional funding and a commitment to supporting small businesses.

Taco Bell tests a $100,000 annual salary for restaurant managers at select locations.

Shake Shack opens a 2,663-square-foot, takeout-focused store with two separate entrances for digital orders and in-store ordering, catering to the growing demand for online ordering.

The Buffalo Spot founder Ivan Flores shares his entrepreneurial journey, expanding his brand through franchising and creating a family-friendly culture.

Shake Shack is testing the four-day workweek in some locations to improve employee retention and satisfaction.